Update on 2/19: Well, it’s the final straw. I really wanted to give pv.body, now ellie, the benefit of the doubt in case some of the ongoing issues reflected growing pains of a new company. I worked with the team through emails over the last few weeks, trying to get updates on missing shipments, on how the new ellie program will work, etc.
My goal was to get some answers for YOU, my readers, because when I put my endorsement behind something, as I did in the original review, I am risking my own reputation and the trust you have in me. Unfortunately, I’m not happy with the response nor with the direction ellie is taking, and I can no longer recommend that you become a customer. As always, this is my opinion and I absolutely encourage you to form your own. The concept of ellie is a fantastic one and I’m only disappointed that in my experience, the delivery didn’t live up to the promise.
Update on 1/16: When I wrote this post on December 18th, it accurately reflected my experience with pv.body. But this week, new information came to my attention via SarahFit.com about changes to the company, major customer service issues and some less-than-stellar business practices with pv.body. That led me to do some research and it seems that there have been some ongoing issues with fulfillment, billing, quality control and now, a complete change in the way pv.body’s service is run.
I reached out to Hope, one of the social media ambassadors for the company, and let her know that given the changes, particularly pv.body’s decision to stop offering other brands of clothing and instead send out a new line called “Ellie,” I felt it necessary to alert my readers.
To give Hope credit, her response was quick, thorough and addressed my concerns. She’s also offered to respond to this update, so if you have questions or concerns, please feel free to comment. Here’s an excerpt:
I completely understand your position. I always go above and beyond for our ambassadors but it appears we have certainly had some customer service issues for our regular members, to say the least. With over 10,000 customers, we have dropped the ball on many. However, we also have thousands of happy members as well. So, we are working really diligently to set everything right. I don’t think we, as a company, were even fully aware of all the issues, as they remained within the customer service department. We’ve implemented an entirely new customer service system to make it more transparent, brought on two new customer service members and have extended the hours of our current staff.
Although these issues will take time to get ironed out, I really do believe that members will love Ellie. The clothing is absolutely beautiful and the quality is incredible.
My experience with pv.body’s original service was largely positive (I’m still waiting on my exchanged pants, but I’m told they’re coming soon!) as was my experience with the customer service team. I’m sad to see that that’s not the case with everyone else, so while I won’t retract my endorsement of the company as it was, I cannot accurately or honestly review the new business practices. If you ever have questions or concerns about reviews I post here, please contact me immediately!.
Oh, and Hope is sending me some of the “Ellie” items so I can see for myself whether or not they stand up to the promises — stay tuned!
I just can’t help it. That “discount double-check” commercial sticks in my head and now that I have had the pleasure of working with pvBody on a review of their awesome clothing delivery/discount service, I just replace “Raji” with “pv.”
And since it seems people all over the Internet have tried it out, I really did want to see whether or not pvBody held up.
Short answer: YES, YES, YES.
Let me tell you who I am, first. I’m the girl in the clearance Champion workout tank from Target and the 4-year-old running capris. I want to be the super trendy girl in Lululemon crops, but my budget just doesn’t make that possible. (I bought my first and only Lulu item at the outlet when I was about 30 weeks pregnant and feeling miserable.)
pvBody promises to send a new top and bottom once a month, based on a quiz you take that helps them determine what is the best fit, both size-wise and workout-wise.
You get free shipping AND free returns (which I utilized — see below) and you can also pause or cancel your subscription at any time. (Signing up for pvBody gets you a $15 Lululemon gift card, plus 25% off your first month subscription — just use this link http://bit.ly/TXxZnO.)
Speaking of Lulu, that’s actually one of the brands that pvBody works with. If there’s a brand or style of clothes that you prefer, you can even put in a special request (there’s no guarantee that you’ll get it, but the team really does try…)
Now, how was my experience? Pretty amazing, honestly. And I would tell you the truth! I received a beautiful teal tank top and black pants, both from brands that were new to me.
The tank is by Electric Yoga, has a racerback and a loose tummy area, which I found *very* forgiving. It’s also a bit longer than most of my tanks. I tested it out during a TurboFire session, where I do a lot of plyometrics, and not once did I have to yank on the hem. And the tag even has a QR code, so you know the company is cool.
It’s also made in the U.S.A., as was the other piece sent to me.
The pants were less of a home run, though. When I entered my sizes into the pvBody quiz, I knew I was taking a chance. I am, after all, a twoelve and rarely shop online because it’s so hard to see in pictures whether something will fit my curves.
And as soon as I pulled these black stretch pants from Nux out of the bag, I knew it would be a tight fit. They did stretch and I was able to pull the pants up, but even after a few minutes of walking around, I couldn’t get comfortable.
So I called the customer service line and within 30 seconds, they had sent me a FedEx slip for a free return, and will be shipping me an item in exchange. They asked me to share what didn’t work about them, and they’ll take that into account when sending me a replacement.
Now, back to the budget. It is an expensive proposition. At $49.95 a month, you’re looking at about $600 a year. That’s a lot of money to spend on clothes you’re going to sweat in. But if you work out 3-4 times a week, this is a good way to build your closet. And since it’s high-quality gear, it’s an investment — these clothes will last quite a while.
I wish that pvBody offered alternate subscriptions — perhaps every other month, or every quarter. That would fit better for me, and I assume for many of you. But given my experience with the company for this review, I imagine that it’s going to keep growing and responding to feedback. (And since you can pause your subscription, you could really just give yourself whatever schedule you wanted.)
Now for the fine print:
Easy peasy lemon squeezy: pvBody is easy. Take the quiz, sign up and boom, an awesome package arrives at your door each month with a hand picked outfit for you!
Every outfit is styled just for you by a pvBody expert. Each month you receive an outfit worth $150, but you pay just $49.95. You’re getting great, quality pieces for a fraction of the retail cost thanks to the relationships pvBody has built.
pvBody is not just another clothing company, but a lifestyle brand. Their blog is a great place to check out tips and tricks for healthy, delicious meals and at home workouts.
This is a sponsored post written by me on behalf of pv.body. The opinions and text are all mine.